To make your furniture shopping experience more enjoyable, we deliver Australia wide and offer competitive delivery costs for all our products. Simply enter your postcode at product page and/or upon checkout and our shipping calculator will automatically determine the best possible delivery pricing based on product size and weight and your address.
SK Designer Living ships products as quickly as humanly possible from the time of your order. We endeavour to dispatch all orders within 1-2 business days from time of payment. Deliveries occur Monday to Friday during normal business hours; Saturday delivery is only available for Melbourne metro areas when using a private driver (please see below). Should you require delivery outside business hours, please contact us to see if this is possible for your area.
Estimated Delivery Times
While we and our couriers endeavour to meet these delivery times on all occasions, keep in mind that your location and order size will ultimately impact the speed of delivery to you. As such, please allow up to 15 business days for all deliveries in case of delays. For non-fragile rural deliveries, please allow 12 business days from time of dispatch.
| Small Orders & Non-Fragile Items | |
|---|---|
| Location | From Time of Dispatch |
| Melbourne | 1-3 business days |
| Sydney & Adelaide | 1-3 business days |
| Brisbane | 2-5 business days |
| Perth | 5-10 business days |
| Large Orders, Fragile Items & Bulky Items* | |
|---|---|
| Location | From Time of Dispatch |
| Melbourne | We will organize a specific delivery day with customer |
| Sydney & Adelaide | 2-7 business days |
| Brisbane | 2-10 business days |
| Perth | 5-14 business days |
*Fragile items include marble tables, entertainment units, buffet units, and items containing glass.
Delivery
We require an Australian street or residential address for all deliveries as we cannot deliver orders to a PO Box. If access is difficult, not to the ground floor, or you require product/s to be carried inside and/ or upstairs, please let us know in advance as additional charges may apply.
Unfortunately, the service and delivery of goods by third party couriers is strictly to ground floor and/ or front door only by a single delivery driver hence you will require to assist driver unload bulky / heavy items from his van / truck. As such, this service does not include:
- Carrying product/s inside, upstairs, or in elevators
- Placing product/s in rooms
- Assembling product/s, and
- Removing packaging or wrapping.
Note
that you will be required to organise help from another person and to take furniture from the ground floor and/ or front door inside the residence. Please remember that it is your responsibility to ensure that the packaged product/s will fit through doorways, staircases, and/ or elevators before placing your order.
Tracking Your Order
Tracking information is available for all SK Designer Living deliveries using a courier company, deliveries using our drivers will not have tracking information but these deliveries will be organized in advance and driver will call / text 30 minutes prior to drop.
Commercial and Oversized Orders
A person from your end will be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.
Pick-up
Pick-up is available and FREE from our Melbourne warehouse:
94 Malcolm Road, Braeside, VIC, 3195
03 9580 5068
Unlike other online stores, we allow pick-ups because we can. Our online competitors outsource their warehouse staff and facilities, ultimately increasing product pricing and making delivery costs a mandatory expense. We believe it’s only fair to pay for a delivery service when you need it. You will have the option to select ‘Delivery’ or ‘Pick-Up’ upon checkout to suit your preference.
Please note:
Pick-ups are available Monday-Friday from 9am-3pm and Saturday 9am-1pm. All pick-ups must be pre-arranged prior to collection. All product/s are thoroughly checked prior dispatch. SK Designer Living is not liable for any transit damages via customer pick-ups or customer arranged delivery.
Damage in transit:
If your item/s arrived damaged, we require you to notify us about this damage within the first 72 hours of receiving your order; you must email us photo/s to show damage. If no fault is reported within this 72 hours period, faults will be dealt with in accordance with our terms and conditions.
Clearance Items:
No change of mind, return or refund for clearance items unless deemed faulty; in case of fault, SK Designer Living will provide replacement of the exact item.
Return
We provide return policy on furniture purchased from our website excluding all lighting products. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a refund less freight. Return must be arranged prior via email (info@skdesignerliving.com.au). Unwanted items must be returned to the following address in full original packaging:
SK Designer Living
94 Malcolm Road, Braeside, VIC, 3195
Monday to Friday: 9am - 3pm
Please be aware:
- Return shipping cost covered and arranged by customer (to our warehouse)
- The item must be returned in ‘as-new’ condition
Requirements of ‘as new’ condition are as follows, the item must:
- Not be used
- Not be assembled
- Not be damaged at all
- Packed in all the original packaging
- Packaging to not be damaged
- Include all tools and hardware
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