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Frequently Asked Questions
Listed below are the frequently asked questions about SK Designer Living.
Yes, of course. Showroom address is:
94 Malcolm Road, Braeside, VIC, 3195
Monday – Friday between 9am and 3pm
Saturday between 9am and 1pm
Most of our items require simple assembly but please don’t worry because we will supply you with the tools necessary for the job. If you require your items to be assembled, we can arrange this at a further cost.
You can contact us via email email@example.com or by calling us on 03 9580 5068
We have many payment options available. You can pay using Visa, MasterCard, PayPal, Direct Deposit, AfterPay or ZipPay. These payment options can be easily selected at the checkout screen.
After you have placed your order online, you will receive a confirmation email containing your order details. If the item/s chosen are out of stock or we are unable to process the payment, we will contact you within 2 business days of receiving your order. Once your order has been processed, we will contact you by email, SMS or telephone to provide you with the relevant tracking information for your order.
We are able to deliver to any address within Australia using our courier or your own personal courier company, however this option will need to be arranged with us prior to making a purchase .Unfortunately we are not able to ship internationally but if you would like to organise your own international shipping, we are able to deliver to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our warehouse in Braeside, Victoria.
Your location and the size of the order may impact on the time frame of receiving your goods. Provided all items are in stock, delivery times are as follows:
Melbourne Metro - we will arrange a delivery date with the customer
Interstate Metro areas vary between 1-7 working days
Remote and rural areas vary between 5-14 working days.
For urgent delivery enquiries or special requirements, please contact us on firstname.lastname@example.org
Our policy is to keep you informed. Once your order has been dispatched, we will contact you by email or SMS with the relevant tracking information so you can keep a close eye on your delivery.
All deliveries are to your front door or ground floor only.
Yes, you can arrange your own shipping, however you must let us know first if you will be using your own courier.
SK Designer Living will not take any responsibility for orders being shipped with your courier.
Yes. Any order can be collected from our warehouse, at no charge.
Please contact us to confirm your order prior to pick up.
Warehouse address is 94 Malcolm Road, Braeside, VIC, 3195
Monday – Friday between 9am and 1pm
Saturday between 9am and 1pm
Sunday - CLOSED
All furniture have a 12 month warranty (unless specified otherwise on item description). We warrant all goods under normal usage, to be free from defects in material and workmanship.
SK Designer Living will repair your product if it’s under warranty. You will be required to return the item back to us at your own expense and we will ship it back to you; all we ask is that you ensure the item is packaged securely.
Yes, we provide an unconditional return policy on furniture purchased from our website sight unseen excluding lighting and custom orders. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight. Once we receive the returned products, we will issue your refund within 72 hours. Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.
SK Designer Living
94 Malcolm Road, Braeside, VIC, 3195.